Vehicle Rental FAQs
Can I add an additional driver to my vehicle hire?
Yes – an additional driver costs just £4.95 per day.
Can I return my vehicle when the depot is closed
Yes – if we are closed when you return your vehicle we have an out of hours key drop off box.
Please remember that vehicles remain on hire until checked in by a member of Dash Drive staff.
Can I buy my fuel when I rent the van and return it empty?
Yes. With our easy fuel option you can buy a full tank of fuel charged a rate which is usually lower than the best local pump price, and then return the vehicle empty. The easy fuel option can only be taken at the start of a rental.
Can I leave my car when I hire a vehicle?
Free parking is available but all vehicles are left at the owner’s risk.
How many miles are included in the price?
Cars up to 7 seats
Mileage is limited to 2500 miles per 28 day period, unless otherwise agreed in writing. Excess mileage will be charged at £0.15 per mile.
Rentals are subject to a standard mileage allowance of 150 per day, unless otherwise agreed in writing. Excess mileage will be charged at £0.15 per mile.
How much does excess mileage cost?
Excess mileage is charged at 15p + vat per mile.
Can I take the vehicle abroad?
Yes. This is possible but written permission must be provided in advance by Dash Drive. Additional documentation and equipment will be required to meet EU regulations. A surcharge and administration charge will apply. Please contact us for further information.
What is included in the rental price?
Included in the rental price is VAT, Insurance, and breakdown cover in the UK.
Do you require a deposit when I hire a van?
Yes. We require a deposit of £250.00 to be pre-authorised on the main driver’s credit or debit card before the vehicle can be rented. This deposit will be taken at the time of rental, not when the booking is made.
What do I do if I need to cancel my rental booking?
If you need to cancel a booking then you must do so in writing or by sending an email to firstname.lastname@example.org
For more information please see our terms and condtions.
What is CDW?
Collision Damage Waiver (CDW) is not insurance. It is an optional service which, if accepted, limits your financial responsibility for damage to the Dash Drive vehicle.
What is the excess when I hire a van?
The standard excess on all Dash Drive vehicles is £850. This can be reduced on some vehicles to £250 by taking out the Collision Damage Waiver (CDW) for a small fee per rental day.
How long must I have been driving before I can hire a van?
Drivers must be aged over 21 (25 for some vehicles) and hold a valid driving licence, with correct category entitlement, and have at least 1 years driving experience.
Are there any age restrictions when renting a van?
Drivers must be aged between 21 and 69 to hire from Dash Drive. We can sometimes cover drivers up to the age of 73 so please call and ask.
I have points on my licence can I still rent a van?
Drivers aged 21-22: must be free from endorsement.
Drivers aged 23-24: are acceptable only if they do not disclose more than one MINOR conviction within the last 5 years.
Drivers aged 25-69: are acceptable only if they have MINOR convictions within the last 5 years which total 6 points or less.
Drivers with the following convictions on their licences are unable to rent from Dash Drive: UT50, CD40, CD50, CD60, CD70, CD71, DD40, DD60, DD80, DR10, DR20, DR30, DR31, DR40, DR50, DR60, DR61, DR70, DR80 or DR90.